Case study
Chau Deudas
Collections operations
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The problem
Collections work was spread across disconnected operational steps, with bulk data, scheduled tasks and messaging handled outside a single controlled system.
IMPACTEN’s role
IMPACTEN developed a multi-organization back-office with bulk data processing, scheduled operations, automated backups and WhatsApp integration.
The outcome
The platform centralizes collections-related workflows and replaces multiple disconnected operational steps with a controlled system.